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Refund Policy
We stand behind the quality of our products and want you to feel confident in your purchase. Please review our refund policy carefully before placing an order.
Eligibility for Returns & Refunds
Due to the personal-use, hygiene, and safety nature of our products, the following conditions apply:
Unopened & Unused Items
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Unopened and unused products may be eligible for a return within 14 days of delivery.
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Products must be returned in their original packaging, unused, and in resalable condition.
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Once the returned item is received and inspected, a refund will be issued to the original payment method (excluding shipping costs).
Opened or Used Items
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Opened, used, or tampered items are final sale and not eligible for return or refund.
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This policy is in place for hygiene and safety reasons and applies to all personal-use, oral-adjacent, cosmetic, and consumable products.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
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Please contact us within 7 days of delivery
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Include your order number and clear photos of the issue
We will assess the issue and, if approved, offer:
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A replacement, or
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A refund, at our discretion
Non-Returnable Items
The following items are not eligible for return or refund:
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Used or opened products
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Final sale items
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Consumable or hygiene-sensitive products once opened
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Gift cards (if applicable)
Shipping Costs
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Original shipping costs are non-refundable
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Customers are responsible for return shipping unless the item is defective or incorrect
Refund Processing Time
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Approved refunds are processed within 5–10 business days after inspection
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Processing times may vary depending on your bank or payment provider
Chargebacks & Payment Disputes
We encourage customers to contact us directly first if there is an issue with an order. Initiating a chargeback without contacting us may delay resolution.
Contact Us
For refund or return inquiries, please contact us at: